Senior Manager Digital Applications Channels
  • New York
  • 4 months ago
    Full Time
    New York
    07 Year
    Job Description

    This role will be responsible for the end to end implementation and maintenance of all digital banking business applications including but not limited to branchless banking system, mobile apps, APIs/integrations and associated channels such as, ATMs, Middleware (Switch), Card Management system, Call center, Customer relationship management, Transactions Monitoring Systems, MIS.


    • Manage the developments and maintenance pertaining to the branchless banking platform in coordination with respective vendors
    • Oversee the enhancements and maintenance of mobile apps along with the releases /publishing of apps on Android and iOS play stores
    • Work with vendor’s teams to, design, build, and implement application integrations.
    • Explore and recommend new digital applications/channel options, ideas or improvements to build on the existing platform
    • Explore and contact vendors for desired solutions; evaluate solutions and provide technical recommendations
    • Coordination within IT team, vendor(s), relevant stakeholders for deployment of applications
    • Coordination with external stakeholders for daily operations and c with other departments for design, functionality reviews, testing, training, etc. of new Initiatives
    • Conduct periodic reviews and recommend/plan for upgrades, enhancements to the applications/channels from functional and technical perspective
    • Ensure proactive and collaborative management to prevent delays and bottlenecks; escalate issues timely for resolution
    • Ensure seamless operation and availability of branchless and Digital banking applications