Here are the skills property maintenance technicians should possess if they want to hit the ground running at their new job.
Maintenance technicians perform installation, repair and upkeep services in a variety of workplace settings, from schools and hospitals to factories and power plants. These handy workers must possess certain skills and knowledge for each given setting and, while many skills are transferrable from job to job, technicians typically need to learn a few new skills and tricks of the trade before they're up to speed in a new setting.
One common workplace setting for maintenance technicians is an apartment community, where part of the rent residents pay goes toward maintenance and repair services for the unit they occupy. With as many as four to six service requests per day, workers must be prepared to respond to a variety of maintenance needs, often with little advance notice. Because of this, property managers prefer to hire maintenance workers with the training and experience needed to perform the maintenance duties most commonly requested in apartment communities.
Below are 10 skills property managers seek most in a maintenance technician. Though not a definitive list, it should help maintenance technicians identify the skills they need to develop in order to land an apartment maintenance job and hit the ground running from day one.
1. Plumbing: includes the repair, replacement or installation of faucets, pipes, hot water tanks, toilets, garbage disposals, dishwashers, water-dispensing refrigerators and washing machines.
2. Electrical: includes the repair, replacement or installation of power switches, fuses, wall sockets, ceiling lights, ceiling fans, climate control systems and garage door openers.
3. Drywall repair: includes filling in small holes caused by nails and minor dings from normal wear and tear most commonly performed between the time a tenant vacates a unit and a new renter assumes occupancy.
4. Painting: includes minor touch-ups following damage repair and new coats of paint applied to unit walls between the time a tenant vacates a unit and a new renter assumes occupancy.
5. Appliance repair: includes the repair, replacement or installation of major household appliances, such as refrigerators, dishwashers, range ovens, washers and dryers, hot water tanks and air conditioners.
6. Grounds keeping: includes mowing grass, pulling weeds, trimming and pruning trees and shrubs, watering lawns and plants, replacing light bulbs along pathways and parking areas, sweeping or raking leaves, and tidying up bark or other ground coverings.
7. Cleaning/housekeeping: includes maintaining a tidy appearance in shared community locations, such as the leasing office lobby, clubhouses, and fitness or recreational areas.
8. Snow removal: includes shoveling, blowing or plowing snow away from covered walkways and driveways, and laying down rock salt atop icy surfaces to prevent slipping.
9. Customer service: includes professional, prompt and courteous correspondence with renters when scheduling and providing maintenance services, and with contracted vendors that provide additional facility services.
10. Time management: includes maintaining an organized scheduling and tracking system, usually on a computer, to effectively complete all maintenance requests in a timely manner and in the order by which they were received or by level of urgency.